Purple Kota Mukaish Chikankari Suit Set

Kurta: 3.25 Mtrs; Dupatta: 2.75 Mtrs

Kota

Dry Clean Only

Shipping Policy – Lajjaa Clothing

Welcome to Lajjaa Clothing! We are committed to providing a smooth and reliable shipping experience for our customers. Please read our shipping policy carefully:

1. Order Processing

• Processing Time: Orders are processed within 2-5 business days after confirmation. For handmade products, processing times may vary slightly based on product availability and customization.
• Business Days: Our business days are Monday to Friday, excluding public holidays.

2. Shipping Timeframe

• Domestic Shipping: Orders within India typically take 5-10 business days to be delivered after dispatch, depending on your location.
• International Shipping: For international orders, delivery times may vary based on the destination country, ranging from 7-21 business days.

3. Shipping Charges

• Domestic Orders: Shipping charges will be calculated at checkout based on your location and order weight.
• International Orders: International shipping charges vary by region and will be displayed at checkout. Customers are responsible for any applicable customs duties or taxes.

4. Delivery Partner

We work with reliable courier services to ensure your products are delivered safely and on time. Tracking details will be shared via email or WhatsApp once your order is shipped.

5. Address Accuracy

Please ensure your shipping address is accurate and complete at the time of checkout. Lajjaa Clothing is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

6. Handling Delays

While we strive to dispatch orders promptly, unforeseen delays may occur due to:

• Natural disasters, strikes, or other uncontrollable events.
• Delays from courier services.
  We will keep you informed in case of any such delays.

7. Lost or Damaged Packages

• In the rare event that a package is lost or damaged during transit, please contact us immediately. We will assist in resolving the issue with the courier service.

8. Non-Serviceable Areas

If your location falls under a non-serviceable area, we will inform you and work to find an alternative shipping solution.

9. Customer Support

For any shipping-related queries or concerns, feel free to contact us at -info@lajjaaclothing.com or +91( 9548839454).

Thank you for supporting Lajjaa Clothing. We value your trust and look forward to delivering your handcrafted pieces with care!

Exchange Policy – Lajjaa Clothing

At Lajjaa Clothing, we strive to ensure your shopping experience is seamless and satisfying. As a small business offering premium handmade chikankari and Banarasi products, we operate with an exchange-only policy. Kindly read through our exchange guidelines carefully:

1. Exchange Requests and Time Frame

• All exchange requests must be initiated within 7 days of receiving your order.

2. Conditions for Exchange

To qualify for an exchange, items must meet the following criteria:

• Undamaged State: The product must be in its original, undamaged condition.
• Clean and Unused: The item should be clean, unused, and free from stains, perfumes, or alterations.
• Original Packaging: The product must be returned with its original packaging, tags, and labels intact with opening video made. 

3. Handmade Products and Variations

• No Returns, Only Exchanges: We do not offer returns under any circumstances. Exchanges are available as per the conditions mentioned.
• Handmade Uniqueness: Each product is handmade, making it unique. Due to this, we cannot guarantee the exact same product for exchanges, especially in different categories. However, we will try to offer a product in a similar color or design pattern, based on availability.
• Color and Design Variations: Exchanges will not be processed for reasons related to color or embroidery design as these are clearly detailed in our product descriptions. Customers are requested to read the descriptions thoroughly before purchasing.

4. Shipping Costs and Process

• Return Shipping Cost: Customers are responsible for covering the shipping costs of returning the item for an exchange.
• Return Courier Service: Once your exchange request is approved, we will arrange a return pickup through a reliable courier service. This ensures a secure and trackable process for your convenience.

5. Credit Notes and Gift Cards

• Please note that we currently do not offer gift cards or credit notes.

6. No Exchange or Return for International Orders

• We currently do not provide exchanges or returns for international orders. All international sales are final.

7. Exchange Process

To initiate an exchange:

1. Contact us within 7 days of receipt with your order details.
2. Ensure the item meets all conditions outlined above.
3. Ship the product back to the address provided upon approval of your request.

By purchasing from Lajjaa Clothing, you agree to our exchange policy. If you have any questions or concerns, feel free to contact us at @info@lajjaaclothing.com or +91( 9548839454) 

Thank you for supporting our small business and appreciating the craftsmanship of handmade products!