Exchange Policy

Exchange Policy – Lajjaa Clothing

At Lajjaa Clothing, we strive to ensure your shopping experience is seamless and satisfying. As a small business offering premium handmade chikankari and Banarasi products, we operate with an exchange-only policy. Kindly read through our exchange guidelines carefully:

1. Exchange Requests and Time Frame
All exchange requests must be initiated within 7 days of receiving your order.

2. Conditions for Exchange
To qualify for an exchange, items must meet the following criteria:

  • Undamaged State: The product must be in its original, undamaged condition.

  • Clean and Unused: The item should be clean, unused, and free from stains, perfumes, or alterations.

  • Original Packaging: The product must be returned with its original packaging, tags, and labels intact, with an opening video provided.

3. Handmade Products and Variations

  • No Returns, Only Exchanges: We do not offer returns under any circumstances. Exchanges are available as per the conditions mentioned.

  • Handmade Uniqueness: Each product is handmade, making it one-of-a-kind. We cannot always guarantee the exact same piece for exchange, especially across categories. We will try to offer a product closest in color or design based on availability.

  • Color and Design Variations: Exchanges will not be processed for differences related to color tone or embroidery patterns as these are clearly described in product details. We request customers to read product descriptions carefully before placing an order.

4. Shipping Costs and Process

  • Return Shipping Cost: Customers are responsible for covering the shipping costs of returning the item for an exchange.

  • Return Courier Service: Once your exchange request is approved, we will arrange a return pickup through a reliable courier service, ensuring a secure and trackable process.

For Same-Day Delivery Orders in Bangalore:
If any issue arises with same-day delivery orders, the item must be shipped back to us directly by the customer. We do not arrange return pickup or cover return shipping costs for same-day delivery orders.

5. Credit Notes and Gift Cards
We currently do not offer gift cards or credit notes.

6. No Exchange or Return for International Orders
We currently do not provide exchanges or returns for international orders. All international sales are final.

7. Exchange Process
To initiate an exchange:

  1. Contact us within 7 days of receiving your order with your order details.

  2. Ensure the product meets all exchange conditions listed above.

  3. Ship the product back to the address provided upon approval of your exchange request.

By purchasing from Lajjaa Clothing, you agree to our exchange policy. For any questions or support, please reach out to us at info@lajjaaclothing.com or +91 9548839454.

Thank you for supporting our small business and valuing the craft of handmade textiles.